CompTIA A+ 220-1002 Operational Procedures

CompTIA Interactive Labs

This will give you a real-life insight to how things actually work. Merely cramming the portions is not enough. You must try the practical parts in the workshops or with the relevant software. Also, for the theoretical portions, you should know the practical application to handle the tricky questions. CompTIA also recommends set of practical exposure.
Software Troubleshooting 26%
Firstly, Given a scenario, troubleshoot Microsoft Windows OS problems.
Given a scenario, troubleshoot and resolve PC security issues.
Also, Given a scenario, use best practice procedures for malware removal.
Subsequently, Given a scenario, troubleshoot mobile OS and application issues.
Also, Given a scenario, troubleshoot mobile OS and application security issues.
Operational Procedures 23%
Compare and contrast best practices associated with types of documentation.
Given a scenario, implement basic change management best practices.
Also, Given a scenario, implement basic disaster prevention and recovery methods.
Subsequently, Explain common safety procedures.
Also, Explain environmental impacts and appropriate controls.
Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
Also, Given a scenario, use proper communication techniques and professionalism.
Subsequently, Identify the basics of scripting.
Given a scenario, use remote access technologies.


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